club999 Terms and Conditions

1. Introduction and General Provisions

These terms and conditions ("Terms") apply to the club999 platform and all services, games and features included within it. When you access this website, open an account, or take part in any gaming activity, these terms automatically apply to you.

club999 is an online gaming and sports betting platform that provides an affordable, secure and entertaining experience for users in Bangladesh. Reading our detailed information about club999 will give you a better understanding of the platform's purpose and operations.

These terms have been written in English so that all users can understand them easily. If you have a question about any section, please contact our support team.

2. Eligibility and Age Requirement

The following eligibility requirements must be met to register as a member and take part in gaming activities on club999:

• You must be 21 years of age or older. This platform is strictly prohibited for minors.
• You must open an account in your own name and for your own use — operating an account on behalf of or as a representative of another person is not permitted.
• Each person may hold only one account. If multiple accounts are found, all of them will be closed and the associated balances may be forfeited.
• The information you registered with must be accurate and up to date.

3. Account Registration and Security

3.1 Registration Process

An account on club999 can be opened by providing your correct name, mobile number and other required details. club999 reserves the right to cancel an account if false or misleading information is provided.

3.2 Password and Login Security

It is your responsibility to keep your account login details (username and password) completely confidential. You should not share this information with anyone. You are responsible for all activity carried out from your account.

If you suspect any suspicious activity or unauthorised access, notify our support team immediately. club999's live chat support is available 24 hours a day, 7 days a week.

3.3 OTP Verification

An OTP may be sent to your mobile for registration, password changes or large transactions. Never share this OTP with any third party.

4. Deposit (Deposit) and Withdrawal Rules

4.1 Deposit Methods and Limits

Deposits on club999 can currently be made via bKash, Nagad and Rocket. The minimum deposit amount for each method is ৳100.

4.2 Withdrawal Methods and Timeframe

The same three methods can be used for withdrawals — bKash, Nagad and Rocket. The minimum withdrawal amount is ৳1,000. Withdrawals are generally completed within 5 to 30 minutes.

4.3 Identity Verification

club999 may carry out identity verification (KYC) before processing a withdrawal. The mobile number used at registration and the deposit method must remain the same. Withdrawal requests using a different method may be rejected.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

For new members, club999 offers a 150% bonus on the first deposit, up to a maximum of ৳5,000. A 25x wagering requirement must be met before this bonus can be used. For example: depositing ৳1,000 gives a ৳1,500 bonus, bringing the total balance to ৳2,500, and ৳1,500 × 25 = ৳37,500 must be wagered before withdrawal.

5.2 Other Promotions

club999 offers various promotions including a weekly reload bonus, slot adventure bonus, cricket bonanza bonus, and birthday and referral rewards. Each promotion has its own wagering requirements, validity period and claim rules.

5.3 General Bonus Rules

• Bonus balance cannot be withdrawn directly as cash — withdrawal is only possible once the specified wagering requirement has been met.
• Taking advantage of another promotion while one is already active is not allowed, unless explicitly permitted.
• Artificial or unusual betting patterns aimed at earning bonuses are prohibited.
• club999 reserves the right to withdraw, modify or cancel any bonus.

6. Gaming Code of Conduct

6.1 Fair Play Policy

club999 is committed to ensuring a fair and transparent gaming environment for all users. Any attempt to gain an advantage through fraudulent behaviour, manipulation, use of software bots or other dishonest methods will result in immediate account closure.

6.2 Prohibited Activities

• Colluding with other users to place bets or attempting to control outcomes.
• Operating multiple accounts with the intent to circumvent bonus terms.
• Playing games using automated software or bots.
• Completing transactions using a third party's account.

6.3 Game Results and Disputes

All game results on club999 are determined by Random Number Generator (RNG) technology. If you have an objection to any result, you must notify the support team within 72 hours.

7. VIP Program and Cashback

club999's VIP program has five levels: Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate differs at each level — up to 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum and 1.5% at Diamond.

Weekly cashback is calculated based on total net losses for that week (total losses minus total winnings). Example: a Gold member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.9% = ৳180 cashback.

You can move up to a higher VIP level through regular betting activity. club999 reserves the right to change, suspend or cancel VIP benefits.

8. Responsible Gaming and Limit Setting

club999 believes that online gaming is a form of entertainment — not a source of income. We want all members to use this platform in a controlled and responsible manner.

Users can set their own daily, weekly or monthly deposit limits. If needed, you can contact the support team to request a temporary break or permanent closure. Our responsible gaming guide contains detailed self-control methods and support information.

It is every adult's responsibility not to allow anyone under 21 access to this platform. Keep your login details secure and away from children or underage family members.

9. Privacy and Data Protection

club999 uses SSL encryption and modern security measures to protect members' personal information. To learn how your information is collected, stored and used, please read our Privacy Policy.

User data will not be sold or misused with third parties. However, information may be provided to authorities upon request due to legal obligations or security reasons.

10. Account Suspension and Termination

10.1 club999's Rights

club999 may close or suspend an account without prior notice in the following circumstances:

• Violation of any provision of these terms.
• Providing false or incomplete information during registration.
• Involvement in fraudulent, illegal or harmful activities.
• Operating multiple accounts.
• Evidence of bonus abuse.

10.2 Member's Rights

Any member may close their account upon their own request. The balance may be withdrawn before account closure, provided there are no pending bonus requirements.

11. Limitation of Liability

club999 is not responsible for financial losses arising from gaming. The platform provides its services entirely on an "as is" basis. club999 will not pay compensation for losses caused by technical issues, server outages or third-party network problems.

If a bet result is displayed incorrectly due to a server or technical error, club999 reserves the right to establish the correct result and may cancel or correct the transaction if necessary.

12. Changes and Contact

club999 may partially or fully amend these terms and conditions at any time. Continuing to use the platform after any change will be taken as acceptance of the new terms. Please check this page regularly.

For any questions or complaints, please contact our support team. Assistance is available in both Bengali and English via 24/7 live chat. To contact us by email: [email protected].

For answers to more general questions about these terms, visit our FAQ section, where common questions about membership, payments and bonuses are answered.