Responsible Gaming —
Stay Safe at club999
club999 believes entertainment is only meaningful when enjoyed with awareness. On this page you will find how to set your own gaming limits, recognise warning signs, and seek support when needed.
Why It Matters to Keep Gaming Within Limits
Online casino and sports betting are a form of entertainment that can be enjoyable when approached with the right mindset. But when it turns into a compulsion to win at all costs or starts harming other areas of your life, it becomes a problem. At club999, we are committed to providing a safe, transparent environment for every member.
Our Terms and Conditions clearly state that this site is only for individuals aged 21 or above. Age verification is part of our regular process. Registration or gameplay by anyone underage is strictly prohibited.
Remember: Gambling is not a source of income. It is a form of entertainment. Never wager money whose loss would harm your daily life or your family.
club999 takes care to protect every member's privacy. Read our Privacy Policy to learn in detail how your gaming data, personal information, and transaction records are stored.
club999's Commitment
We are not just an entertainment platform — we want to build a culture of responsible gaming. club999 upholds the following commitments to every member:
- Only individuals aged 21 and above are allowed to open an account, and age verification is carried out regularly.
- Members can set their own daily, weekly, or monthly deposit limits.
- As soon as a self-exclusion request is made, the account is suspended and related marketing communications are stopped.
- Our 24/7 support team is ready to respond in Bengali and English to any concern a member may have.
- Transparent information: bonus terms, withdrawal rules, and game details are presented to members in a clear and easy-to-understand way.
- If a concerning change is noticed in a member's gaming behaviour, our team will reach out proactively.
Set Your Own Limits
club999 provides several tools to help you stay in control of your gaming. There are no restrictions or complications in using them — they can be activated at any time through the support team.
Set a Deposit Limit
Set a maximum amount for your daily, weekly, or monthly deposits. Once a limit is set, it cannot be increased before the specified period has passed.
Set a Loss Limit
Decide in advance how much you can lose in a given period before your session ends automatically. This is an effective way to avoid large losses.
Session Time Limit
Set in advance how long you want to play each day. Once the set time is up, your session will end automatically.
Take a Temporary Break
If you want to take a break for a few days, arrange for your account to be temporarily suspended for anywhere from 24 hours to several weeks.
Self-Exclusion
If you want a complete break from gaming for an extended period, request self-exclusion. Your account will be fully inactive during this time.
Reality Check Messages
Keep periodic on-screen reminder messages active — see how long you have been playing and how much you have spent.
To activate any of the tools above, contact club999's support team via live chat or email. Once a limit is in place, a cooling-off period applies before it can be relaxed.
Recognise the Warning Signs
Problematic gambling habits often develop gradually and can be hard to recognise on your own. Take the following signs seriously if you notice them in yourself or someone you know:
Note: Identifying these signs early and seeking help can prevent the situation from becoming more serious.
- Repeatedly playing to try to recover lost money, and placing larger bets each time.
- Being unable to stop playing, or being so preoccupied with gaming that you cannot spend time on work, family, or friends.
- Taking on debt, borrowing money from people you know, or keeping it secret in order to fund gambling.
- Feeling restless, irritable, or stressed when unable to play.
- Hiding the fact that you gamble from family or friends.
- Gaming regularly disrupting your sleep, eating, or daily routine.
- Repeatedly exceeding limits despite having tried to set them.
If three or more of the above signs apply to you, it is time to reach out for support today. club999's support team will stand by you with complete confidentiality.
Ask Yourself Five Questions
Answer the following questions honestly. This is not a diagnostic tool — it is simply a way to become more aware of your own gaming habits:
1. Do you think about or end up gaming beyond your budget?
2. After a loss, do you place larger bets out of frustration or anger?
3. Have family or friends expressed concern about your gambling habits?
4. Has gambling caused any financial, professional, or family problems?
5. Have you ever felt on your own that you should cut back on or stop gambling?
If even one answer is "yes", it is time to talk to someone about it. club999's support team is always ready.
Where to Get Support
Asking for help is a sign of strength, not weakness. You can find support through the channels listed below.
club999 Live Chat
Support is available 24/7 in Bengali and English. You can submit a self-exclusion or limit-setting request directly here.
Active seven days a week, twenty-four hours a day.
Email Support
You can contact us by email explaining your situation in detail. The support team will respond to your message confidentially.
Family and Professional Advice
Let a trusted family member know. You can also speak with a mental health professional or counsellor — they can help you confidentially.
More answers to responsible gaming questions are available in our FAQ section. If you cannot find the answer there, contact the support team directly.
Protecting Minors
club999 is strictly prohibited for anyone under the age of 21. We firmly believe that minors should have no access to gambling.
If there are minors in your household, take the following steps:
- Do not leave your device with your account logged in.
- Keep your password and login details completely private.
- Consider using parental control software on your device.
- If you have any suspicion, inform club999's support team — they will investigate and take action.