club999 Privacy Policy

We collect certain personal information when you register and use club999 casino. The purpose of this collection is to manage your account, process deposits and withdrawals, and ensure a secure environment.

1.1 Registration Information

When opening an account, we collect:

• Full name and date of birth
• Email address
• Mobile number
• Username and password (stored in encrypted form)
• Mobile wallet number (bKash, Nagad or Rocket — for processing transactions)

1.2 Automatically Collected Information

When you browse the club999 website, certain information is logged automatically. This includes:

• IP address and device identifier information
• Browser type and version
• Time of entry and exit from the site
• History of pages visited
• Game play logs and betting history

1.3 Identity Verification Information

For large withdrawals or account verification, club999 may request your identity document (a copy of your National ID or passport). This document is used only for the specific verification process and is stored securely.

Collected information is used only for the specific purposes listed below. Your data is not sold or shared with any commercial third party without your consent.

• To create, manage, and secure your account
• To process deposit and withdrawal transactions (via bKash, Nagad, Rocket)
• To provide customer support — 24/7 service via live chat and email
• To activate bonuses, promotions, and VIP benefits
• To prevent fraud and unauthorised access
• To analyse and improve site performance
• To create a personalised experience for you
• To meet applicable legal obligations

In accordance with club999's Terms and Conditions, your information will be used only as needed to provide services to you — for no other purpose.

The club999 website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve site performance.

3.1 Types of Cookies

• Essential Cookies: Required for login sessions and security verification. The site will not function properly without these.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytical Cookies: Collect statistics to review and improve how the site is used.
• Marketing Cookies: May be used to display relevant club999 advertisements.

3.2 Cookie Control

You can disable all cookies except essential ones from your browser settings. However, disabling some cookies may limit certain site features. If you use our Android or iOS app, tracking can also be managed from the app's permission settings.

club999 never sells your personal information commercially. However, in certain circumstances, limited information may be shared with trusted partners for the purpose of providing services:

• Payment Processors: Information required to complete transactions via bKash, Nagad, and Rocket is shared with these service providers.
• Game Providers: Providers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe receive the session data needed to operate games.
• Fraud Prevention Services: We work with specialised security services to prevent online fraud and unauthorised access.
• Legal Authorities: Under applicable law, we may be required to provide information upon receiving a government or judicial order.

Your information is not shared with any third party outside the circumstances listed above. All partners are committed to the same standard of privacy protection.

club999 casino follows industry-leading standards to protect your information. Security measures are in place at both the technical and administrative levels.

5.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Passwords stored using bcrypt or equivalent algorithm hashing
• Two-factor security via OTP verification
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing

5.2 Administrative Security

• Only authorised staff may access sensitive information
• Regular staff training on privacy and data protection
• Data access logs maintained and monitored
• Rapid response plan for security incidents

Even so, no data transfer over the internet is entirely risk-free. Keeping your password and login details confidential is also your responsibility.

club999 retains your information for as long as your account is active or as needed to provide services. Even after an account is closed or becomes inactive, certain information may be kept for a defined period due to legal and regulatory requirements.

• Transaction records: minimum five years
• Identity verification documents: at least five years after account closure
• Customer support messages: up to two years
• Browsing logs: automatically deleted after six months

Once the need for legal retention has passed, stored information is securely destroyed or anonymised.

As a club999 member, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to know what information we hold about you. Upon request, that information will be provided to you through a verifiable method.

7.2 Right of Correction

You have the right to request correction of any inaccuracies in your stored information. Contact our support team via live chat or email and the correction will be made promptly.

7.3 Right of Deletion

In certain circumstances, you may request that your information be deleted. However, some information may be required to be retained due to legal obligations, in which case complete deletion may not be possible.

7.4 Right to Object and Restrict

You have the option to object to marketing communications or certain types of data processing. In such cases, please contact our support team.

To learn more about responsible gaming, read our Responsible Gaming page — it contains information on self-exclusion, betting limits, and support.

club999 casino is for persons aged 21 or over only. We do not knowingly collect or store any information from persons under the age of 21.

At the time of registration, all users confirm that they are 21 years of age or older. If we learn that someone under 21 has opened an account, that account will be closed immediately and the associated information will be deleted.

Parents may use parental control software to prevent minors from gaining access. club999 is committed to maintaining a responsible gaming environment.

club999 may update this privacy policy at any time. If significant changes are made, you will be notified via your registered email or through the site. Continued use of the site after any changes will be taken as your acceptance of the updated policy.

We reserve the right to review the history of this policy. Contact our support team if you would like a previous version.

To learn more about us, visit our About Us page — detailed information about club999's services, values, and goals is available there.

If you have any questions, requests, or concerns about this privacy policy, please contact the club999 support team. Our team is available in Bengali and English, seven days a week, twenty-four hours a day.

• Live Chat: Log in to the site and start a live chat directly from any page
• Email: [email protected]

For formal data protection requests, contact us by email and write "Privacy Request" as the subject. We aim to respond to your request within 7 business days.